Track Your Order
Track Your Order
Where Is My Order?
You'll receive a shipping confirmation email with a tracking link as soon as your order is dispatched (within 1 business day of ordering). Click the link in that email to follow your parcel in real time.
Haven't received a tracking email yet? Check your spam or junk folder first — shipping notifications sometimes end up there. If it's been more than 2 business days since you ordered and you still can't find it, email us and we'll look it up for you.
Typical Delivery Timeframes
| Destination | Standard | Express |
|---|---|---|
| Australia | 3–7 business days | 1–3 business days |
| New Zealand | 5–10 business days | — |
| USA & Canada | 7–14 business days | — |
| United Kingdom | 7–14 business days | — |
Note: International tracking can take 2–5 days to fully activate after your parcel leaves our warehouse. Don't worry if there's no movement for the first few days — this is normal.
My Tracking Shows "Delivered" But I Haven't Received Anything
Check with housemates or neighbours first, and check around your front door or letterbox. If you still can't locate the parcel, email us within 5 business days of the "delivered" scan and we'll investigate with the carrier.
My Tracking Hasn't Updated in a While
Occasional gaps in tracking updates are normal, especially for international orders clearing customs. If there has been no movement for more than 7 business days, email us and we'll chase it up.
Need Help?
Email us at boutiquesirens@gmail.com with your order number and we'll get back to you within 24 hours, Monday to Friday (AEST).