Contact Us

We're here. Email us at boutiquesirens@gmail.com or DM @sirenboutique2024 on Instagram. We reply in hours, not days — usually within a few hours during Queensland daylight.

A few things that come up a lot:

How long will my order take?

Orders dispatch within 1–2 business days. Standard delivery is 7–14 days to most destinations. Worldwide shipping is free on orders over $75 AUD.

When will I get a tracking number?

Within 1–2 business days of dispatch. If it hasn't arrived in 48 hours, email us — we'll chase it for you.

My tracking number isn't updating yet — should I worry?

No. International tracking can take 2–5 days to fully activate after the parcel leaves the warehouse. If there's no movement after 5 days, email us and we'll investigate.

How does sizing work?

Every order ships with a sizing card. If your piece doesn't fit how you hoped, we'll happily exchange or refund — just email us within 14 days of delivery.

What about returns?

For hygiene reasons, swim is non-returnable once worn. Unworn pieces with original tags can be returned for a full refund within 14 days of delivery. Refunds are processed within 5–10 business days.

Anything else? boutiquesirens@gmail.com — we read every email.